Frequently Asked Questions

How much do you donate to Dogs Trust?

We donate 50% of the profit from each book sale to Dogs Trust.

When will my order be shipped?

We aim to process and post your order within 24 hours of customer payment.

How much is Postage and Packaging?

Postage is free to UK addresses.

I've changed my mind on my order, can I get a refund?

Thats fine. We will refund your order if it is returned to us within 14 days of the original purchase date and in an unused and undamaged condition. The customer pays all return postage and packaging costs.

I haven't received my order?

We ask that you leave it about a week for your order to arrive in case the postal service is running slow. If you have not received it within 7 days, please get in touch with us at

Do you ship Internationally?

Yes, please see our shipping costs below…….

If you can’t find an answer to your questions here, pop over to our contact page and get in touch and we’ll be more than happy to get an answer to you within the day!